The Challenge
Monitoring corrosion in industrial reverse osmosis systems is critical, but identifying the exact metal coupon type and corrosion pattern relied on lab-based analysis.
The process involved manual tagging, visual inspection, lab testing, and long wait times. For every new corrosion event, technicians had to:
- Identify the metal manually
- Document surface-level changes
- Send it for lab validation
- Wait for reports before acting
A Day in the Life: Before Our Solution
Every week, engineers collected metal coupons from installed RO systems.Back at HQ, someone would manually examine them under a microscope. If corrosion was present, the coupon was sent for lab analysis. The lab would return the results in 7 days turnaround, often longer.
In the meantime, the field team waited. The client waited. The corrosion often worsened.
There were no fast insights. No clear next steps.
Just slow decisions in high-stakes systems.
Pain Points:
- Lab analysis created 7+ day delay in detecting corrosion issues
- Coupon types had to be manually identified from visual clues
- No scalable way to flag patterns across different metal types
- Field teams lacked real-time decision support
- Scaling this workflow globally was impossible