The Challenge
Fraud isn’t always obvious.
Suspicious transactions often hide in networks of small, connected actions — with indirect links, shared entities, and time-delayed sequences. The company needed a tool that could not only detect isolated incidents but map relationships between transactions, accounts, and behaviors across multiple levels of connection.
Manual investigation was too slow and shallow. Traditional tools couldn’t explain “how” transactions were related. And scalable intelligence was missing.
A Day in the Life: Before Our Solution
A fraud analyst investigates a flagged transaction.
They review individual records, then manually sift through related accounts, previous activities, and external databases to determine if it's a one-off event — or part of a larger pattern.
The process takes hours, often requires judgment calls, and can miss subtle links between accounts that appear unrelated at first glance.
Pain Points:
- High manual workload for fraud analysts
- Limited visibility into cross-transaction relationships
- Static queries couldn't adapt to complex investigator needs
- Missing hidden patterns due to format or data silo issues
- Existing tools lacked conversational or visual exploration capabilities