A LLM based customer service tool in complex engineering environments

A LLM based customer service tool in complex engineering environments The Challenge World’s leading specialist in water treatment needs to unlock the knowledge within a large repository of technical specifications, user manuals and product sheets to support their customers and customer service representatives/account managers in supporting issues with a customer installations. The objective is to […]

Intelligent Chatbot Authoring Platform using Sentiment Analysis & Neural Network

Intelligent Chatbot Authoring Platform using Sentiment Analysis & Neural Network The Challenge Well before the advent of Generative AI, our client (in 2016), identified an opportunity to disrupt chatbot technology by building an intelligent chatbot authoring platform. Platforms for chatbot creation, at the time, required significant crafting from chatbot authors and had limited domain definition […]

Predicting In-Store Promotion Effectiveness Linked To Macro Marketing Campaigns

Predicting In-Store Promotion Effectiveness Linked To Macro Marketing Campaigns The Challenge A leading electronics retailer invests in marketing to increase the footfall in their stores. In-store promotions then try to convert visitors to buyers and increase the value of their basket. The company wanted to predict the effectiveness of different campaigns given the marketing campaigns […]

ML Based Optimization Model Of Merchandise Product Mix Using Neural Networks

ML Based Optimization Model Of Merchandise Product Mix Using Neural Networks The Challenge Our client, a popular retailer in the United States, wanted to increase revenue from each of their stores by improving merchandise effectiveness in their physical stores . They wanted to determine what products should be introduced, stored, or discontinued at each store […]

Improved Resource Allocation Based On Footfall Forecasting In Stores Using Neural Networks

Improved Resource Allocation Based On Footfall Forecasting In Stores Using Neural Networks The Challenge A leading electronics retailer in the Middle East invests in various forms of online advertising to increase footfall in their stores. The management wants to understand the impact of the different investments. They also want to forecast what footfall they can […]

Leveraging AI/ML In Ecommerce For Lifetime Value Analysis & Autonomous Bid Management System

Leveraging AI/ML In Ecommerce For Lifetime Value Analysis & Autonomous Bid Management System The Challenge A US-based ecommerce player, was facing a squeeze on profitability. Given rising cost of customer acquisition through digital marketing and having to drop prices due to competitive pressures, the firm wanted to optimize marketing spend on consumers with positive long-term […]

Improve Power Generation Forecasting by Neural Networks & Time Series Forecasting

Improve Power Generation Forecasting by Neural Networks & Time Series Forecasting The Challenge A wind farm in Europe, supplying power to the electric grid was having a high margin of error of 30% in its output prediction, resulting in high penalty to the grid. ( Errors greater than 10% incurred a penalty ). They needed […]

Chatbot optimization for college student questions with LLM

Chatbot optimization for college student questions with LLM The Challenge To design a scalable retrieval bot capable of efficiently answering a wide range of student questions from a database. It involved training custom models to ensure high accuracy and relevance, while also managing the complexities of deployment on AWS SageMaker. Ensuring the system could handle […]